Complete the survey below to help shape this important policy. The draft Complaints Policy aims to ensure customer complaints made to Council are handled fairly, consistently and objectively.

Read the Draft Complaints Policy here (PDF, 178 KB)

  • Feedback closes: Tuesday 28 September, 5pm
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All submissions on the draft Complaints Policy must be received by Council by Tuesday 28 September 2021, 5pm.

How your feedback will be used

  • Submissions received will be considered by Council, in line with the requirements of the Local Government Act 2020 and the Victorian Ombudsman’s recommendations.
  • After considering all submissions and making any resulting amendments to the draft, Council will adopt the Complaints Policy at an Ordinary Council Meeting on Monday 15 November 2021.

Survey and feedback