Business planning for Community and Family Services
As part of the Business Planning process teams are asked to detail how they display the TRACC values.
We are asking staff to add their thoughts to the activity wall, this will then be collated and fed into the business plan document.

TEAMWORK
Using the comment box, please comment on how your team displays the value of teamwork. You can also review and like comments made by others if you agree with them. (max 140 characters).
29 September, 2021
Monique says:
Collaborating together & sharing responsibilities to achieve great outcomes on programs, event and supporting young people.
28 September, 2021
S & I Team says:
We identify alliances to achieve mutual outcomes. We work hard to alignment our work together & Collaborate together.
27 September, 2021
Kelly says:
Co-facilitating a number of different programs, event, and activities throughout the shire. Having regular check ins and team meetings.
27 September, 2021
Joanne says:
regular check ins, sharing of information, honest conversations, all in approach
17 September, 2021
Paul says:
Co-facilitate Catch Up program with Kelly; social and life skills group for 17 to 24 years. Work together to plan, implement and evaluate
17 September, 2021
Kate says:
Working together to deliver programs, events and workshops to young people across the Shire; Working with schools and other stakeholders
17 September, 2021
Emma says:
Co-facilitation of programs- shared responsibility of tasks
Sharing of ideas
Modifying priorities and being flexible to assist others
RESPECT
Using the comment box, please comment on how your team displays the value of respect. You can also review and like comments made by others if you agree with them. (max 140 characters).
29 September, 2021
Monique says:
Being open minded to others thoughts & ideas, listening to one another, understanding & learning from others points of view.
28 September, 2021
S & I Team says:
We value diverse ideas, people and thoughts. We champion diversity within our work for our community.
27 September, 2021
Kelly says:
Being open to different thoughts and opinions of others and showing one another respect when our thoughts and opinions differ.
27 September, 2021
Jo says:
Making the time to proactively listen to each other, being respectful and considerate, valuing and appreciating difference
17 September, 2021
Paul says:
Supporting concerned and anxious parents of young people struggling with mental health with kindness, active listening and empathy. Respect!
17 September, 2021
Kate says:
Mutual respect is shown in having non-judgemental, healthy, discussions/debates/brainstorms; Appreciation of different ideas and perspective
17 September, 2021
Emma says:
Listening to others
Addressing the issue/problem with kindness rather than attacking the person
ACCOUNTABILITY
Using the comment box, please comment on how your team displays the value of accountability. You can also review and like comments made by others if you agree with them. (max 140 characters).
29 September, 2021
Monique says:
Being real and honest with one another and ourselves.
28 September, 2021
S & I Team says:
We are responsible for achieving positive outcomes for our community. We reflect on our practice. We respond to our community partners.
27 September, 2021
Kelly says:
By being open and honest about our work and behaviors.
27 September, 2021
Jo says:
Turning up, being ready, being honest and being real
17 September, 2021
Paul says:
Being authentic and vulnerable in supervision. Using that working relationship of trust to keep accountable for tasks and how we serve youth
17 September, 2021
Kate says:
We are responsible for our behaviours and outputs at work; we hold others accountable too; We support each other to be honest & reflective
17 September, 2021
Emma says:
Being honest and autonomous
Holding selves and others accountable
COMMUNICATION
Using the comment box, please comment on how your team displays the value of communication. You can also review and like comments made by others if you agree with them. (max 140 characters).
29 September, 2021
Monique says:
Regular check ins, supervision and phone calls to support one another & creating a safe space to be honest & express challenges
28 September, 2021
S & I Team says:
Support each other to grow as a team through sharing knowledge and ideas. Communicate in multi modes.Adapted to online meetings.2 way comms.
27 September, 2021
Kelly says:
By being open, honest and flexible in all forms of communications.
27 September, 2021
Jo says:
Communication is a two way street, its about give and take and is not always spoken.
17 September, 2021
Paul says:
Regular correspondence and provision of useful updates to young people we support. Especially vital during social isolation of lockdown
17 September, 2021
Kate says:
We are flexible, responsive & open in our communication with young people, internal & external stakeholders, community;
17 September, 2021
Emma says:
Teams channels, emails, phone calls, check ins, team meetings
Humor and fun. Being able to vary communication style for audience
CUSTOMER FOCUS
Using the comment box, please comment on how your team displays the value of customer focus. You can also review and like comments made by others if you agree with them. (max 140 characters).
29 September, 2021
Monique says:
Ensuring young people are at the centre of decisions and the planning process.
28 September, 2021
S & I Team says:
Responsive to internal & external customers.Listen,advocate & provide timely expertise on diverse areas. Outward focused.Support vulnerable
27 September, 2021
Kelly says:
Encouraging our Young people (customers) to express their thoughts and ideas and being apart of our planning process.
27 September, 2021
Jo says:
By remembering that every customer is created equal and providing everyone with the same level of dignity and respect.
17 September, 2021
Paul says:
Working with Louise (Business Support) to assist a young person with Centrelink payments and housing. Focus was on needs identified by yp
17 September, 2021
Kate says:
Young people, our customers, are at the forefront of everything we do!
17 September, 2021
Emma says:
Young people (customer) at the center of decisions and planning
Communication targeted to the audience (verbal and written)
